#ABOUT ZOOLZ PASSWORD#

Plus, find out how the company weathered the COVID-19 pandemic, and what’s on the horizon. An award-winning and globally recognised authority on cloud storage, Muayyad’s insightful responses and commentary on the cloud storage industry make this interview a must-read. But as somebody who is on a legacy plan, you get to see how they truly treat people by stories like mine, maybe you'd want to take your business elsewhere.We were able to catch up with Zoolz’ CEO, Muayyad Shehadeh. If you have a modern plan, you may not experience this. 'You need to pay a maintenance fee to have your account back, otherwise we delete your files.' Zoolz is HORRIBLE and UNPROFESSIONAL. All they do when writing me back is repeat themselves like robots. Now this is going on maybe the 4th or 5th email making this request. However, I have been REASONABLY requesting temporary access so that I could simply compare my local files to my Zoolz backup and then I will manually delete the files and account and be done with them. I told them I no longer want the Zoolz account. But the way they handled it was ridiculous and completely unprofessional. And I was happy to pay the $20 bucks or whatever it was, I understand we have to support the system somehow. For example, a month's notice or even a week! Without threats and without sudden lockouts. Even though it was never originally stipulated under the 'Lifetime Account' I was fine with the maintenance fee if Zoolz went about it in a better, more fair way.

But I do not want to be part of that kind of a business. This is an account that was originally labelled as a 'Lifetime Account.' I know businesses will do what they want or have their questionable practices. This was the second time now, in I think 5 or 6 years without any warning I was locked out of my account. Horribly unprofessional, holding DATA hostage Possibly I should have done this research before paying for a service to securely store my prized personal data! Lesson learnt. On further investigation, trying to look up the directors leads you onto a messy trail through various shell companies and the Zools company headquarters is nothing more than a shared rented office space that can be purchased for just £650 per Month. And for the worst part - they are still selling this service and lifetime back-up plans through subsidiary companies which proves this was nothing more than a money making scam. No refund or partial refund is available. What's more due to the high demand on their servers within the notice period I was not able to recover around 500 GB of my personal data so have lost everything from work documents to personal photos and am absolutely gutted. Like everybody else here I bought into this scam by purchasing a lifetime back-up cloud storage plan which has subsequently been cancelled by Zoolz. Nope - I will not be foolish enough to be burned a second time. They have a terrible business model, to sell you a service plan, cancel it with no notice offer no refund and then propose that you pay them more money and sign up for another plan and 'Trust' them not to renege on the new service plan. They won't refund my original purchase and won't offer any remedy that does not involve me annually paying them at least 40% of my original One Time purchase fee. I never received any notification and now they are only willing to 'let me' pay them for a new annual subscriptions plan when the plan I had was double the data and required NO ADDITIONAL COST.

#ABOUT ZOOLZ PASSWORD#

Reach back out to them to get my account password changed so I could use the backup plan once again only to find out they cancelled all lifetime subscriptions. Then Covid hit and my old computer died, and I stopped actively using the service.

I bought a Lifetime subscription data backup plan, fully paid upfront which I used for a few years. They bait you with a lowball introductory price and then gouge you by selling upgrades to keep your backup service alive. So by now you've probably figured out that I've been scammed. Then came my in-laws problem, which was simply termination of the lifetime subscription while offering a discount on an upgraded license. I paid this just once and got my faster upload speed back, but I wasn't going to do it again and went to iDrive after that. When I asked support about it, they said I had to pay for premium support which is $9.99/year. The catch was for the first lifetime license, that after a period of time they slowed the backup upload speed meaning the backup to the cloud upload speed slowed to just a few megabits a second. I even bought my in-laws a lifetime subscription a year later. I should have known better, after getting a lifetime backup subscription for Zoolz backup on the cheap, that there would eventually be a catch.

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